Welcome to Naturopharma

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Privacy Policy

These Terms and Conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by these Terms and Conditions.

Access
you are provided with access to this website free of charge and for your personal use and in accordance with these Terms and Conditions. Any orders placed by you are placed strictly in accordance with these Terms and Conditions.

Amendments
we reserve the right to update or amend these Terms and Conditions when required, without prior notice. Any amendments will immediately apply to the use of the site.

Copyright & Intellectual Property
The contents or the naturopharma.com website are protected by copyright laws, trade marks, database and other intellectual property rights. You may retrieve and display the contents of the site on a computer screen but are not permitted to store the information on any server or other storage device connected to a network. You may print a copy of the content for your personal or non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy distribute or use this information or content for commercial purposes without the written consent of Naturopharma.

Delivery
we will arrange for delivery of the products you order to the address you specify in the check out procedure. Please note the address you specify should be the registered card address. If you require a separate delivery address please contact our customer service team on 07808793810. The method used to deliver your order varies depending on the delivery address (for UK or International) and the weight/size of your order. Customs laws and regulations of the customer’s country are the responsibility of the customer and they should research what is allowed to enter before they proceed with purchases.

Description of Products
The description and specification of products on this website are only approximate and supplied to us by the manufacturers of the specific brands/products. We reserve the right to make changes which do not materially affect the quality or performance of those products. We may correct any error appearing on the website or withdraw any product from sale without incurring any liability. Price and availability is also subject to change without notice.

Disclaimer
the information provided on this website is not intended to treat, diagnose, cure or replace medical or specialist advice. If you are on any sort of medication you should verify with your doctor that it is safe for you to take any sort of supplements. Never embark upon any form of self- treatment that is not under the immediate supervision of an appropriately qualified medical / healthcare practitioner. Including the use of supplements. Naturopharma are able to supply you with any relevant product information that you may wish to receive in order to discuss with your medical or health professional. We have tried to ensure that the information provided on this website is accurate and in accordance with British Law. However we make no representation and give no warranty of any kind in respect of the information. We do not accept liability for any loss (direct, indirect, or consequential) which may arise from reliance on information contained in the website or in respect of any error or omission, except in relation to death or personal injury caused by negligence. Please ensure that the container is not damaged or the seal is broken. Should this be the case do not take.

General
the products advertised on this website are intended for sale to persons dealing as consumers and are not for re-sale. The Contracts (Right of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties. Any contract between us shall incorporate these terms and conditions and be under British Law. If there is any dispute the British Courts will have jurisdiction. 

Order Cancellations
you may cancel your order by contacting our customer service department sales@naturopharma.com within 12 hours of placing the order. If you cancel your order after we have dispatched the products you must return the products, unopened and in their complete packaging, to our head office address (see contact us). The products must be returned at your own expense. Your order will not be refunded until the items have been received by us. To ensure we receive delivery we recommend that you use a Recorded or Special Delivery Service. You cannot cancel your order or demand a refund once you have opened the product containers or packaging, or if you have used the product. However your statutory rights concerning the quality of those products are not affected.

Payment
the price of the products will be the price quoted on the website at the time we accept your order. The price will include any applicable Value Added Tax (VAT) but will not include the cost of delivery (where applicable). In addition to the price you will have to pay our delivery charges as quoted on the website at the time we accept your order - unless you qualify for FREE Delivery. The price of these charges varies depending on the cost of your order and if delivery is to a UK or non-UK address. Payment on this website can be made by credit or debit card. Our payment facility is on a secure network.

Credit Card Payments will be pre-authorised during the check-out procedure but the amount will not be charged until the complete order is ready to be dispatched. If items are unavailable from any reason the cost of your order will be adjusted accordingly and we will refund any unavailable items within seven days of taking the payment.

Debit Card Payments will be charged and debited at the time of placing the order. If any items are unavailable and we are unable to supply we will refund these items within seven days of taking the payment.

Privacy Policy
We do not store credit card details nor do we share customer details with any 3rd parties

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 Products by Internet
you may order products from this website by submitting a completed order form through the checkout procedure. We will confirm acceptance of your order by email to the address you have given and the sending of this email (whether or not it is received) makes the contract between us. By placing an order you agree to accept our terms and conditions.

Products by Post (Telephone Mail Order)
Naturopharma aim to operate a reliable mail order service. Orders are taken by telephone on 07808 793810 and can usually be dispatched the same day. If you wish to place an urgent order for a special delivery please call us to place the order and confirm the exact date/time for delivery.

Promotional offers
certain promotional offers may only be available for a limited period and while stocks last. If your order is received after the offer period, or if the goods are no longer available under that particular offer we will notify you before we dispatch the goods. Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.

Registration & Password
you must ensure that the personal information you provide when registering on naturopharma.com is true, accurate, current, and complete in all respects. You must notify us immediately of any changes to your personal information either by updating your account details on naturopharma.com.

When you enter the site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone as you will be responsible for any activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting the customer service team on 01983 617333. By using this site you agree not to impersonate any other person or entity, or use a false name or a name that you are not authorised to use.

Satisfaction Guarantee
If you are not completely satisfied with any of the products that you have purchased from Naturopharma you must return the item(s) unopened (see contact us) and inform us in writing of your reasons for not being satisfied with the product. If requiredNaturopharma will contact the manufacturers on your behalf and deal with your complaint as quickly and efficiently as possible, and will keep you informed of our progress. Naturpharma will replace any items damaged upon delivery buy may request that the damaged items be returned to us before issuing the replacement. You must inform our sales sales@naturopharma.com within 14 days of receiving your order if any of the items are damaged. You may also be asked to complete a Lost Parcel or Damaged Items declaration form before a replacement can be issued.

Security & Privacy
We respect your privacy and operate a fully secure website. Your personal details are treated as confidential and records of your payment details are deleted and securely disposed of after debiting your payment. Any information you provide is treated as strictly confidential and will not be passed to any third party without your prior agreement and consent. We do not share or sell our customer database to any third party.

Trade Enquiries
For trade enquiries regarding any of our products please contact our customer service department at sales@naturopharma.com

List of cookies we collect
The table below lists the cookies we collect and what information they store.

COOKIE name

COOKIE Description

CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category info on the page, that allows to display pages more quickly.

COMPARE

The items that you have in the Compare Products list.

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

You sesssion ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

RECENTLYCOMPARED

The items that you have recently compared.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

WISHLIST

An encrypted list of products added to your Wishlist.

WISHLIST_CNT

The number of items in your Wishlist.